- Shipping & Returns
Shipping & Returns
We always do our best to ship orders out promptly because getting your order shipped out as quickly as possible is our top priority. Some products qualify for free shipping (contiguous US only) and others require special shipping rates. If either of these is the case, the rate will be noted on the product page above the quantity box on the desktop version of the website. (see below for international shipments):
Chairpartsonline sells & ships internationally on eBay! Through eBay, we offer our most competitive international shipping rates.
Your complete satisfaction is our top priority. If you are not completely satisfied with your purchase, we will accept returns of new, unused items for exchange or refund within 30 days of purchase.
Can I return locally?
We are located in Grand Rapids, Michigan. If you are near our office, you may return your items to us there. Otherwise, all returns must be shipped back to us.
I believe my item is defective, what do I do?
If you believe you have received a defective item, please contact us immediately so that we can arrange for a replacement to be sent.
What Can I Return?
All standard items may be returned within 30 days. Returns must be in original new, unused condition and be free of any signs of wear, modification, and/or marks from installation or use. Returns received in conditions other than these or received after 30 days may be refused, non-refundable, or subject to a processing fee. Unless an item is defective, the customer is responsible for return shipping costs. Original shipping costs are non-refundable. Note: All clearance and/or scratch & dent specials are final and non-returnable.
How can I contact you?
Please feel free to call us at 616-608-9088 or email us at firstname.lastname@example.org with any questions
Where do I send my return?
Returns may be shipped to us at:
Attn: Returns / Exchanges
4674 Clay Ave SW Ste C
Grand Rapids, MI 49548
Please download a copy of our return form here by clicking on this link and include the completed form with your return shipment. We recommend using tracking and insurance when shipping returns back to us since we are not responsible for returns that become lost or damaged in transit.
How will I receive my refund?
Returns are processed as quickly as possible, normally within a few days of our receiving them, and will be credited back to the original payment method excluding original shipping costs and any applicable processing fee.