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Symptom Checker

Not sure what's wrong with your chair? Find the symptom on the list below and see the possible causes and cures to begin your investigation!

Chair sinks when you sit in it:

Most Likely: Gas cylinder seal has gone bad.

Cure: Replace the gas cylinder.

Runner Up: A set screw in your mechanism is activating the button on your cylinder

Note: This is more likely if you just replaced the cylinder with a new one and it's sinking out of the box.
Cure: Adjust the set screw by locating it (straight up above the cylinder, inside the mechanism) and using an allen/hex key to retract as far as possible.

 

A little rod is sticking through the bottom of the chair:

Most Likely: Your hardware has been misplaced or broken. 

Cure: Replace the hardware.

 

Chair wobbles:

Most Likely: The weld may be broken on your mechanism.

Cure: Replace the mechanism.

Runner Up: The bushing is working its way out of the cylinder column. 

Cure: Replace the gas cylinder.

Also Plausible: Broken caster or broken base leg

Cure: Replace casters or base.

Plausible Runner Up: The white bearing inside the gas cylinder is broken.

Cure: Replace the hardware kit only.

 

Chair goes up on its own:

Most Likely: A set screw in your mechanism is activating the button on your cylinder (this is more likely if you just replaced the cylinder with a new one and it's sinking)

Cure: Adjust the set screw by locating it (straight up above the cylinder, inside the mechanism) and using an allen/hex key to retract as far as possible.

 

Floors are scratched:

Most Likely: You have hard-wheel casters.

Cure: Upgrade to soft-wheel casters.

 

Caster tread is crumbling:

Most Likely: The casters are old and wearing out

Cure: Replace casters.
 
Runner Up: The flooring or wheels are exposed to UV radiation, or due to the use of heavy cleaners on the flooring or wheels.
 
Cure: Replace casters.
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